Location: Sydney, NSW
Employment Type: Full-time
Salary: $95,000 per annum plus superannuation, depending on experience and qualifications
Work Arrangement: Office-based, onsite and customer-site support
About the Role
The successful candidate will take responsibility for the configuration, operational readiness, performance and reliability of network and system services. The role involves hands-on implementation, systems administration, network engineering, complex troubleshooting and infrastructure improvement projects.
The position requires travel to customer locations across Sydney and, occasionally, other locations as required.
Key Responsibilities
- Plan, design, deploy, test and optimise network and system infrastructure.
- Install, configure and administer servers, operating systems, virtual environments and business applications.
- Configure and support routers, switches, firewalls, wireless access points, VPNs and related network equipment.
- Administer Microsoft Windows Server, Active Directory, Microsoft Entra ID and Microsoft 365 environments.
- Manage DNS, DHCP, TCP/IP, VLANs, routing, switching, LAN, WAN and Wi-Fi services.
- Monitor network and system availability, performance, capacity and security.
- Diagnose and resolve complex network, server, infrastructure and connectivity issues.
- Manage system and network configuration standards, documentation and change controls.
- Perform operating-system upgrades, security patching, software deployments and infrastructure maintenance.
- Support backup, disaster recovery, business continuity and system-recovery processes.
- Implement and maintain endpoint-management and security solutions, including Microsoft Intune and antivirus platforms.
- Conduct fault finding, root-cause analysis and corrective-action planning.
- Identify recurring technical issues and recommend improvements to network and system architecture.
- Prepare network diagrams, configuration documents, implementation plans and technical procedures.
- Participate in network upgrades, cloud migrations, office relocations and infrastructure deployment projects.
- Coordinate technical activities with customers, vendors, telecommunications providers and internal support teams.
- Maintain accurate records of incidents, changes, configurations, assets and completed work.
- Ensure services are delivered in accordance with agreed service levels, security requirements and customer standards.
- Provide onsite and remote technical support when required.
- Participate in scheduled after-hours work for critical upgrades or infrastructure changes when necessary.
Required Skills and Experience
- Demonstrated experience in network engineering, systems administration or infrastructure engineering.
- Strong experience supporting Microsoft Windows Server and Windows desktop environments.
- Practical experience with Microsoft 365, Exchange Online, Active Directory and Microsoft Entra ID.
- Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, LAN, WAN and wireless networking.
- Experience configuring and troubleshooting switches, routers, firewalls and wireless infrastructure.
- Experience with virtualisation platforms such as VMware or Microsoft Hyper-V.
- Knowledge of backup, disaster recovery, monitoring and endpoint-management solutions.
- Strong troubleshooting, fault-finding and root-cause-analysis skills.
- Experience using IT service-management platforms such as Jira Service Management, ServiceNow or similar.
- Ability to prepare clear technical documentation, network diagrams and implementation plans.
- Strong communication, customer-service and stakeholder-management skills.
- Ability to work independently and manage multiple technical priorities.
- Willingness to travel to customer locations as required.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Network Engineering, Telecommunications or a related discipline; or
- An equivalent combination of relevant qualifications and professional experience.
Desirable Certifications
- Cisco CCNA or CCNP
- Microsoft Azure or Microsoft 365 certification
- Fortinet, Aruba, Juniper or equivalent vendor certification
- CompTIA Network+ or Security+
- ITIL Foundation
What We Offer
- Competitive salary package plus superannuation.
- Exposure to a wide range of customer environments and technologies.
- Opportunities to work on network, cloud and infrastructure projects.
- Professional development and technical training.
- Supportive and collaborative working environment.
- Career growth within an expanding international IT services organisation.
How to Apply
Please submit your resume and a brief cover letter outlining:
- Your network and systems engineering experience
- Your relevant technical qualifications and certifications
- Your current Australian work rights
- Your availability to commence employment
